Privacy Policy for FanbaseHQ.ai
Effective date: June 19, 2025
FanbaseHQ.ai ("we," "us," or "our") is committed to transparency and gives you control over your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our services (the "Services").
1. Types of Data We Collect & How
We collect information in several ways:
a. Information You Provide
- When you register an account or sign in (e.g., email, name, profile details).
- When you contact support, request demos, or participate in surveys (e.g., communications, feedback).
- When you integrate email, calendar, call recordings, CRM systems for analytics ("Customer Activity Data").
b. Automatically Collected Data
- Device & browser details (IP address, type, OS, settings, session times).
- Usage data (page visits, click actions).
- General geolocation (city-level).
c. Third-Party Sources
- When you sign in via Google/Microsoft, we receive basic profile data.
- Activity and analytics through tools like Google Analytics or Amplitude.
2. How We Use Your Data
- To provide & improve our Services (e.g., dashboards, analytics).
- To communicate account updates, security alerts, and service changes.
- For marketing related to our Services (with opt‑in where required).
- Analytics to understand usage patterns and enhance functionality.
- Security & compliance, such as fraud prevention and enforcing Terms of Service.
Our legal bases include contractual necessity, legitimate interests, and consent where applicable.
3. Data Sharing & Disclosure
We may share personal data:
- With sub‑contractors and service providers (e.g., hosting, payment, analytics) under confidentiality.
- With affiliates or in corporate transactions (mergers/acquisitions), provided the recipient honors this Policy.
- When legally required (subpoenas, law enforcement).
- With our customers as part of analytics services (e.g., shared recordings accessible to the customer).
We do not sell, rent, or lease personal information.
4. Cookies & Tracking Technologies
We use cookies, pixel tags, and analytics SDKs to:
- Remember login and preferences.
- Track usage and performance metrics via Google Analytics, Amplitude.
- Customize and optimize user experience.
You can control cookies via browser settings, though this may disable certain functionality.
5. Your Choices & Rights
Depending on your jurisdiction, you may:
- Access or correct personal data.
- Object to or restrict processing.
- Request deletion of your data.
- Withdraw consent to marketing communications.
6. Data Retention
We retain personal data only as long as necessary for service provision, legal compliance, or legitimate business purposes. Aggregate or anonymized data may be kept indefinitely for analytics.
7. Security
We implement technical and organizational safeguards (e.g., encryption, access controls) to protect your personal data.
8. Children
Our Services are not intended for anyone under 13. We do not knowingly collect personal data from children.
9. International Transfers
We may transfer data to servers or service providers in other countries. Where required, we use safeguards like Standard Contractual Clauses.
10. Updates to This Policy
We may revise this Privacy Policy, and will update the "Effective date" when changes are made. Continued use of our Services after changes constitutes acceptance.
11. Contact Us
